Maintenance & SLA Support
Your website shouldn't become nobody's job.
Updates, backups, monitoring, fixes, small improvements and priority response — with a support model that matches how important your website is to the business.
WHAT WE LOOK AFTER
Quietly keeping things healthy.
SUPPORT PLANS
Pick the level of attention your site actually needs.
Care
Routine updates, backups, monitoring and minor support.
- Core/plugin updates
- Backups
- Uptime monitoring
- Security checks
- 30 min small changes
- Monthly health note
Care+
For active sites that need maintenance, changes and faster support.
- Everything in Care
- 2 hours small changes
- Performance monitoring
- Staging support
- Priority queue
- Monthly report
SLA Priority
Structured support, agreed response targets and proactive technical care.
- Everything in Care+
- Agreed response SLA
- Priority incident handling
- Proactive monitoring
- Larger dev allowance
- Dedicated support channel