Maintenance & SLA Support

Your website shouldn't become nobody's job.

Updates, backups, monitoring, fixes, small improvements and priority response — with a support model that matches how important your website is to the business.

WHAT WE LOOK AFTER

Quietly keeping things healthy.

WordPress / plugin updates
Backups & restore readiness
Uptime monitoring
Security checks
Performance monitoring
Small content changes
Bug fixes & troubleshooting
Staging support
Priority incidents
Agreed SLA options

SUPPORT PLANS

Pick the level of attention your site actually needs.

Care

Routine updates, backups, monitoring and minor support.

$79/ month
  • Core/plugin updates
  • Backups
  • Uptime monitoring
  • Security checks
  • 30 min small changes
  • Monthly health note
Talk about support ↗

SLA Priority

Structured support, agreed response targets and proactive technical care.

From $499/ month
  • Everything in Care+
  • Agreed response SLA
  • Priority incident handling
  • Proactive monitoring
  • Larger dev allowance
  • Dedicated support channel
Talk about support ↗
MAINTENANCE & SLA

Your website should not become nobody’s job.
Keep it healthy.

Updates, backups, monitoring, fixes and priority response at the level your business actually needs.

Talk about support ↗
WHAT WE LOOK AFTER

The essentials at a glance.

Updates
Backups
Monitoring
Security
Performance
Content changes
See everything included10 areas+
UpdatesBackupsMonitoringSecurityPerformanceContent changesBug fixesStagingPriority incidentsSLA options
SUPPORT PLANS

Open a plan to see the details.

Care$79 / month+

Routine updates, backups, monitoring and minor support.

  • Core/plugin updates
  • Backups
  • Uptime monitoring
  • Security checks
  • 30 min small changes
  • Monthly health note
Choose Care ↗
Care+$199 / month+

For active sites that need maintenance, changes and faster support.

  • Everything in Care
  • 2 hours small changes
  • Performance monitoring
  • Staging support
  • Priority queue
  • Monthly report
Choose Care+ ↗
SLA PriorityFrom $499 / month+

Structured support, agreed response targets and proactive technical care.

  • Everything in Care+
  • Agreed response SLA
  • Priority incident handling
  • Proactive monitoring
  • Larger dev allowance
  • Dedicated support channel
Choose SLA Priority ↗
START A CONVERSATION

Not sure which level you need?

Tell us how important the site is to day-to-day business and how quickly problems need a response.